Privacy Policy
Nice to have you with us. We are delighted about your interest in our website.
We care about how the information you provide us is used and your privacy is very important to us.
We process your data in accordance with the applicable legal provisions on the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementing laws which apply to us. With the help of this data protection declaration, we inform you comprehensively about the processing of your personal data by Dr. C. SOLDAN Natur- und Gesundheitsprodukte GmbH and the rights to which you are entitled.
Personal data is information that makes it possible to identify a natural person. This includes name, date of birth, address, telephone number, e-mail address, but also your IP address.
Anonymous data means that no personal reference to the user can be made.
The entity responsible for the data processing:
Address:
Carl-Zeiss-Ring 13
85737 Ismaning
Germany
Contact information:
Phone: ++49 89 3090 74720
E-Mail: contact@bitterstern.de
Internet: www.bitterstern.de
Contact Privacy
datenschutz@soldan.com
Your rights as a person concerned
First, we would like to inform you about your rights as a concerned person. These rights are stipulated in Art. 15 – 22 EU-DS-GVO. This includes:
- the right of access (Art. 15 EU-DS-GVO),
- the right to obtain cancellation (Art. 17 EU-DS-GVO),
- the right to demand the correction (Art. 16 EU-DS-GVO),
- the right to data portability (Art. 20 EU-DSGVO),
- the right to limitation of data processing (Art. 18 EU-DS-GVO),
- the right to objection of data processing (Art. 21 EU-DS-GVO).
To enforce these rights, please contact: datenschutz@soldan.com. The same applies if you have questions about data processing in our company or would like to revoke a granted authorisation.
You also have the right to appeal to a data protection supervisory authority.
Objection rights
Please note the following in connection with rights of objection:
If we process your personal data for the purpose of direct advertising, you have the right to object to this data processing at any time without giving reasons. This also applies to profiling insofar as it is related to direct advertising.
If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. The objection is free of charge and can be made form-free, if possible, to: datenschutz@soldan.com.
If we process your data to protect legitimate interests, you may object to this processing at any time on grounds relating to your situation; this is also relevant to profiling based on that provision.
We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise, or defence of legal claims.
Purposes and legal bases of data processing
When processing your personal data, we comply with the provisions of the EU Data Protection Regulation and all other applicable data protection regulations. Legal bases for data processing arise from Art. 6 EU-DS-GVO.
We use your data to initiate business, to fulfil contractual and legal obligations, to implement the contractual relationship, to offer products and services and to strengthen the customer relationship, which may also include analyses for marketing purposes and direct advertising.
Your agreement to data processing can also be a permission requirement under data protection law. Before you give your consent, we will inform you about the purpose of the data processing and about your right of revocation.
If the consent also refers to the processing of special categories of personal data, we will explicitly point out this to you in the consent.
Processing of special categories of personal data according to Art. 9 EU-DS-GVO takes place only if this is necessary due to legal regulations and if there is no reason to consider that your interest of protection outweighs the exclusion of the processing.
Purposes and legal bases of data processing
When processing your personal data, we comply with the provisions of the EU Data Protection Regulation and all other applicable data protection regulations. Legal bases for data processing arise from Art. 6 EU-DS-GVO.
We use your data to initiate business, to fulfil contractual and legal obligations, to implement the contractual relationship, to offer products and services and to strengthen the customer relationship, which may also include analyses for marketing purposes and direct advertising.
Your agreement to data processing can also be a permission requirement under data protection law. Before you give your consent, we will inform you about the purpose of the data processing and about your right of revocation.
If the consent also refers to the processing of special categories of personal data, we will explicitly point out this to you in the consent.
Processing of special categories of personal data according to Art. 9 EU-DS-GVO takes place only if this is necessary due to legal regulations and if there is no reason to consider that your interest of protection outweighs the exclusion of the processing.
A transfer to a third party
We will only pass on your data to third parties within the framework of the legal provisions or with corresponding consent. Otherwise, we will not disclose your data to third parties unless we are obliged to do so by mandatory legal provisions (disclosure to external bodies such as supervisory authorities or law enforcement agencies).
Recipients of the data / categories of recipients
Within our company, we ensure that only those persons receive your data who need it to fulfil contractual and legal obligations.
In certain cases, service providers support our divisions in the implementation of their tasks. The necessary data protection contracts have been concluded with all service providers.
Category of service providers who support us in our work:
Shipping, payment services, credit check, IT service provider
Third country transfer / purpose of third country transfer
Data is only transferred to third countries (outside the European Union or the European Economic Area) if this is necessary for the implementation of the contractual relationship or is required by law or you have given us your consent.
Note on data transfer to the USA
Among other features, tools from companies based in the USA are integrated on our website. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country in the sense of EU data protection law. US companies are obliged to hand over personal data to security authorities without you as a data subject being able to take legal action against this. Therefore, it cannot be excluded that US authorities (e.g., intelligence services) process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.
The duration of storage of the data
We store your data if it is needed for the respective processing purpose. Please note that numerous retention periods require that data continue to be stored. This applies to retention obligations under commercial or tax law (e.g., German Commercial Code, German Fiscal Law, etc.). If there are no further storage obligations, the data will be routinely deleted once the purpose has been achieved.
In addition, we may retain data if you have given us permission to do so or if there is a legal dispute and we use evidence under legal limitation periods, which can last up to thirty years; the regular limitation period is three years.
Secure transmission of your data
We use appropriate technical and organisational security measures in order to protect the data that is held by us, in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.
The data exchange from and to our website is encrypted. We offer HTTPS as the transmission protocol for our website, in accordance with the current encryption protocols. In addition, there is the option of using alternative communication channels (e.g., the postal service).
Obligation to provide the data
Various personal data are necessary for the initiation, implementation and termination of the contractual relationship and the fulfilment of the associated contractual and legal obligations. The same applies to the use of our website and the various functions available on it.
We have summarised the details for you in the point above. In certain cases, data must also be collected or made available due to legal requirements. Please note that it is not possible to process your enquiry or implement the underlying contractual relationship without providing this data.
Categories, sources and origin of data
Which data we process is determined by the respective context: this depends on whether you place an order online, contact us by e-mail or submit a complaint, for example.
When you visit our website, we collect and process the following data:
- Name of the Internet service provider
- Details of the website from which you are visiting us
- Web browser and operating system used
- The IP address assigned by your internet service provider
- Files requested, amount of data transferred, downloads/file export
- Information about the websites you visit on our site, including date and time.
For reasons of technical security (to defend against attempted attacks on our web server), this data is stored in accordance with Art. 6 Para. 1 lit. f EU-DS-GVO. After 7 days at the latest, anonymisation takes place by shortening the IP address so that no reference to the user is made.
Within the scope of a contact request via e-mail, we process the following data
- E-mail address
- Information on wishes and interests
- Data that you also submit to us
We process the following data as part of the ordering process:
- Name
- First name – optional
- Company – optional
- Delivery address
- Invoice address if different from delivery address
- E-mail address
- Billing data
Individual automated decisions
We do not use any purely automated processing processes for the purpose of obtaining or modifying a decision.
Cookies (Art. 6 para. 1 lit. f EU-DS-GVO)
Our website uses so-called cookies in several places. They serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your device.
These cookies allow us to analyse how users interact with our websites. This enables us to design the website content according to the needs of our visitors.
Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are automatically deleted from your computer when their validity period (usually six months) is reached, or you delete them by yourself before the validity period expires.
Most web browsers accept cookies automatically. Of course, you can also deactivate, restrict or delete cookies on your end device manually via the settings of your browser or with the help of software.
Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, you as a user also have control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Furthermore, cookies that have already been set can be deleted at any time via an internet browser or other software programmes. This is possible in all common internet browsers.
Please note: If you deactivate the setting of cookies, you may not be able to use all the functions of our website to their full extent.
Dr. C. SOLDAN Natur- und Gesundheitsprodukte GmbH uses cookies for various purposes. The individual cookies as well as their name, purpose and duration are listed in the cookie settings.
Contact by e-mail (Art. 6 Par. 1 lit. a, b EU-DS-GVO)
There is a contact option on our website that can be used for electronic contact. If you write to us via e-mail, we will process the data you provide in order to contact you and answer your questions and requests.
The principle of data economy and data avoidance is respected in that you only must provide the data that we absolutely need to contact you. These are your e-mail address and the message itself. In addition, your IP address is processed out of technical necessity and for legal protection. All other data is voluntary and can be provided optionally (e.g., to answer your questions individually).
If you contact us by e-mail, we will process the personal data provided in the e-mail solely for the purpose of processing your enquiry.
Links to other providers
Our website also contains – clearly recognisable – links to the websites of other companies. Insofar as there are links to websites of other providers, we have no influence on their content. Therefore, no guarantee or responsibility can be taken for these contents. The respective provider or operator of the website is always responsible for the content of these pages.
The linked pages were checked for any legal irregularities at the time of the establishment of the link. Illegal contents were correct at the time of linking.
Moreover, a permanent control of the contents of the linked websites shall not be considered reasonable without a concrete indication of a violation of the law.
As soon as we become aware of a legal violation, we will remove such contents immediately.
Copyrights
Texts, images, graphics, sound, video and animation files as well as their arrangements are subject to copyright and other laws for the protection of property. They must not be reproduced neither for commercial purposes no for passing on, and they must not be altered or used in other web sites
Use, reproduction, or further transmission of individual content or complete pages will be pursued with legal means of the criminal courts as well as of civil courts.